Logo

Navigating New Funding Opportunities for Low-Income Water Customer Assistance - Shared screen with speaker view
Cynthia Thayer
27:18
will you be providing the power point to participants?
Amanda Aspatore, NACWA
27:50
Yes the powerpoint will be available on NACWA's website
Cynthia Thayer
28:06
Thank you
Darlene Mormon
29:32
Does the customer have to have a COVID impact to be eligible for the funds?
Suzette Stahl
31:08
How should we define "eligible customers"? Are there set parameters?
Michelle Powell
32:01
Will agencies that list SSC's on property tax rolls be eligible for these funds to create an assistance program?
Lisa Rosendorf
32:01
Our non-profit in El Paso that manages LIHEAP and has been asked to manage LIHWAP was told to be ready to go in 30-60 days.
MICHELLE BETHEL-MILLER
32:08
Will there be a list of State Agency Contacts?
Anita Thapa
33:30
https://www.ach.hhs.gov/ocs/programs/lihwap Is this correct link? It says this site can't be reached.
David Sayers
33:56
https://www.acf.hhs.gov/ocs/programs/lihwap
Rich Henning
37:29
Most of the gas and electric companies also provide conservation programs with LIHEAP to cut bills and encourage lower usage. Is there a component of LIWHAP that will do the same for water utilities?
Christine Gray
43:33
Back to the states contact question, I'm not seeing a contact list. I'm in Colorado, and see the dollar amount, but not the agency that will be managing this for Colorado? Apologies if I'm missing something....
Apera Nwora
43:53
Same question @ Christine!
Apera Nwora
44:15
I am assuming it is the same agency that administers LIHEAP but I cannot be certain.
Kristina Surfus, NACWA
44:53
Re: State Agencies - this link has the state energy offices who in most cases are implementing LIHWAP https://neada.org/state-energy-assistance-directors-2/
Christine Gray
46:35
Many thanks!
Rich Henning
46:59
Check your state website for LIHEAP-here is the agency list for NJ: https://www.nj.gov/dca/divisions/dhcr/offices/hea.html
MICHELLE BETHEL-MILLER
47:11
Thanks Kristina!
Rich Henning
47:48
When will we have a date that customers can begin applying for these funds?
Michelle Powell
47:50
Would be great to get the links listed in this chat as well as the slides... thx
Kristina Surfus, NACWA
50:07
We will post slides with links and recording on nacwa.org following today's webinar
Dylan Meagher
52:28
Very interested in hearing about ideas and lessons learned for targeting renters that do not directly pay their water bills, but pay for bills through their rents.
MICHELLE BETHEL-MILLER
55:15
How are you making sure the customer is paying utility bill if not going directly to the utility?
Amanda Aspatore, NACWA
56:12
The LIHWAP statutory text requires that the funds be paid to utilities (LIHEAP funds can go to individuals as well as utilities, but not water)
Brian Rediger
57:11
How might this program work for wastewater customers who pay ad valorem taxes, not utility bills?
MICHELLE BETHEL-MILLER
57:30
Unfortunately I am Water.....
Amanda Aspatore, NACWA
01:03:44
For water, the states/CAAs will provide the funding directly to utilities on behalf of the recipients - it will not go to the individual recipient first
Katrina Metzler
01:04:12
Brian, the state will need to develop a policy. It may be possible to pay a percentage of the tax bill and direct it towards the water/wastewater portion of the bill.
Katrina Metzler
01:05:00
I definitely is easier when the bill is itemized, but that's not always possible. It would be similar to how the program treats utilities when included in the rent.
Susan Heltsley
01:05:49
Amanda, will the states/CAAs provide the funding to the waste water utilities directly as well? Which entity is audited in the end - is it the CAA or the utility?
Katrina Metzler
01:06:01
Michelle, the local nonprofit or CAA would send the payment to the utility on behalf of the customer. The customer does not receive a check.
Katrina Metzler
01:07:01
https://www.acf.hhs.gov/ocs/map/liheap-map-state-and-territory-contact-listing
Sarah Viszneki
01:07:25
Ms. Riley; do you mean that the average past due balance for your CAP customers is $925?
Katrina Metzler
01:07:25
^^^ This is a link where you can click on your state and receive contact info for LIHEAP state directors
John Rennekamp
01:08:14
Is the federal funding eligibility contingent upon the customer not receiving other types of local funding through a water or wastewater utility's customer assistance program?
Karyn Riley, WSSC Water
01:08:17
@Sarah Visneki - yes, the avg past due balance for our customer assistance program is $925.
Sarah Viszneki
01:08:26
Thank you!
Katrina Metzler
01:08:27
John, no it is not.
Christine Gray
01:08:47
Probably in the guidance, but can non-legal residents apply for this assistance?
MICHELLE BETHEL-MILLER
01:08:47
That is great to hear Katrina!!
Donald Hobdy
01:13:39
I have a customer (apartment complex) who pays the water bill for the tenants. Because of COVID-19, customers could not be evicted for non-payment of rent. Because he was not paid rent, he did not pay us his water bills. Is there any type of assistance for situations like this?
Andrew Burnham
01:14:21
For renters - Could you again explain how the funds that would flow to the utility would be calculated and how that benefit would come back to the renters if they are not receiving the utility bill directly and their rent is fixed.
Robert Carteris
01:15:14
Our City issues a combined "utility bill" for water , wastewater, storm water, refuse and utility taxes, Would these other services also be eligible?
Katrina Metzler
01:17:09
Robert, through LIHWAP, only the portion for wastewater and storm water would be eligible.
Jayne Fritts
01:17:30
Thank you everyone for your time
Celeste Tucker
01:17:37
Thank you
Sherri Peterson
01:17:39
thank you
Fernando Romo
01:17:47
Thank you!
Diana Soltess
01:17:51
Thank you!
Adonis Henderson
01:17:52
Thank you for valuable information.
Kareem Adeem
01:18:41
Thank you